Gelagen Official Website › Refund Policy
The procedureGelagen Refund Policy
A refund on a Gelagen order starts with a call to order support on +1 (302) 200-3480 with the order ID, inside 60 days of the purchase date. The bottles then go back by post with your name, email and order ID inside the parcel. Return postage is the buyer’s, and tracked postage is worth the few dollars.
This page covers the four steps of a Gelagen refund, where the parcel goes, how long the money takes, and what is not covered.
How a Gelagen refund works, step by step
Four steps, in order, and the first one is not optional.
Calling first is what gets the return recorded against your order. A parcel that arrives without having been announced takes longer to match and longer to credit.
Call order support first
Ring +1 (302) 200-3480 with the order ID from your confirmation email and say you want to return. You are given the return address and told what to put in the parcel.
Put your details in the box
Full name, the email address on the order and the order ID, written on a sheet inside the parcel. A box with bottles and nothing else cannot be matched to a buyer.
Post it with tracking
Return postage is the buyer’s. Keep the tracking number until the refund lands; it is the only proof the parcel arrived.
Watch for the credit
The refund is issued 3 to 5 business days after the return is credited and takes 5 to 10 days more to appear on the card.
Where to post a Gelagen return
One address, and it is not the office address.
Returns: 450 Park Avenue, Floor 5, New York, NY 10022, USA.
The office at 1700 Broadway, Floor 28, New York, NY 10019, USA is the trading address and returns sent there have to be forwarded, which adds a week to something already on a clock. Put a sheet inside the parcel with your full name, the email address on the order and the order ID: a box of bottles and nothing else cannot be matched to a buyer.
How long a Gelagen refund takes
Two clocks, one after the other.
This desk issues the refund 3 to 5 business days after the return is credited, and the money then takes a further 5 to 10 days to appear on the card. Two to three weeks from posting the parcel is the realistic figure to plan around.
Keep the tracking number until the money lands. It is the only evidence that the parcel arrived, and an untracked parcel that goes missing cannot be credited to anyone.
What the Gelagen refund policy covers
Plainly, so there is nothing to discover later.
It covers orders placed through this website, inside 60 days of the purchase date. The seller also asks for at least thirty days of use before a claim, which is quoted in full on the guarantee page.
It does not cover bottles bought from another source, because those cannot be matched to an order here. Return postage is the buyer’s cost in every case.
Who publishes this Gelagen page?
Four claims about how this website is written, chosen because a sceptical reader can audit every one of them in ten minutes:
- The bottle is the source. The four label lines, the thirteen amounts and the serving instruction come from the printed label and the supplier’s own artwork. Prices come from the seller’s order page, read on a stated date, rather than from a review column.
- Where two sources differ, both are shown. The seller’s sales page and its bottle artwork do not agree on everything, and the guarantee answer does not quite agree with itself. Each of those is printed with the wording quoted and the source named, once, on the page whose job it is.
- Sources are real and linked in the sentence. Every study cited here was confirmed against its own record before it was written down, and every government page was opened and checked by its title rather than assumed.
- Corrections change the date. Write to [email protected] and the review date at the foot of the page moves forward.
We earn when you buy. Gelagendaily is the USA Authorized Gelagen Retailer named at the top of this page, and this website makes money on orders placed through it. That is exactly why the three-star reviews, the two-bottle shipping charge and the thirty-day condition inside the sixty-day guarantee are all on it: those are the places where our interest and yours pull apart, and you should be able to watch us choose.
Order support on +1 (302) 200-3480 handles tracking, changes, cancellations and refunds. It is not a sales line, and this website never presents it as a way to place an order: orders go through the checkout on the pricing page only.
Order Gelagen on the official website
60 days from the date of purchase, with the procedure set out above before you buy rather than after.
$49 to $79 a bottle · 60 days from the date of purchase
Order Gelagen On The Official WebsitePaid at the seller’s checkout · 60-day money-back guarantee · lot GEL-26/GE-6615